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Outage KZN - 17-05-2022 (Riješen) Visok

Odgovarajući Drugo - Broadband

  • 17/05/2022 08:19 - 17/05/2022 15:19
  • Zadnje ažurirano 17/05/2022 08:22

 

Please see following update from our upstream provider:

 

A dual break between DBN CBD to Westville Node and DBN CBD to IS Umhlanga affecting a Core ring. LA Techs are on site addressing the breaks. Affected nodes:

 

Bluff

DBN CBD

Prospection

Arbour

Scottburgh

 

More updates to follow

 

Planned maintenance on the network (Riješen) Visok

Odgovarajući Drugo - Planned maintenance on the network

  • 23/10/2021 05:00 - 17/05/2022 15:21
  • Zadnje ažurirano 18/10/2021 15:18

Dear Valued Customer

Please note the following maintenance work to be done on the network.

Description: Core Router upgrade.

Affected services: Internet and VOIP

Start time: 23/10/2021 - 05:00

End Time: 23/10/2021 - 07:00

For any inquiries please contact us on:

support@goconnect.co.za or 0869990560

Best Regards 

Team Go Connect

Zulwini Customers - Slow and intermittent connection (Riješen) Srednji

Odgovarajući Drugo - Zulwini Customers - Slow and intermittent connection

  • 09/10/2021 18:45 - 09/10/2021 20:54
  • Zadnje ažurirano 09/10/2021 20:48

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Dear Valued Customer,

Technician repaired the fiber and restored services.

Please contact us should you experience any other issues.

Regards,

Go Connect Team

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Dear Valued Customer,

Our upstream provider is experiencing a network issue on their backend.

You may notice slow and intermittent connection.

 

Engineers are investigating, we apologize for the inconvenience.

More feedback will follow.

 

Regards,

Go Connect Support

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Social media outage (Riješen) Srednji

Odgovarajući Poslužitelj - WHM cPanel Server

  • 04/10/2021 18:42 - 06/10/2021 09:47
  • Zadnje ažurirano 06/10/2021 09:47

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Resolution:

Dear Valued Clients,

Facebook technicians made a change on their routers which brought down connectivity between their data center.

Their engineers worked on the problem and resolved the problem.

Regards,

Go Connect Team

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Dear Valued Clients,

There's an outage affecting social media platforms such as Facebook, Instagram and Whatsapp.

The outage is on Facebook infrastructure, we do not have an estimated time of repair or information related to restoration at this time.

We will keep you updated once we receive feedback.

Regards,

Go Connect Team

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Maintenance on Marine Parade (Riješen) Kritično

Odgovarajući Drugo - Fibre Network KZN

  • 26/09/2020 08:00 - 17/05/2022 15:21
  • Zadnje ažurirano 09/09/2020 12:13

Dear Valued Client,

 

Subject: 2020/09/09 - CT - GoConnect - Service Affecting Planned Work Notification | GOCONNECT 57K0002013 (Cumberland) | KZN - 2020/09/26

 

In light of the planned work notification below.

 

Description:

Installing a 1m manhole and a Fist joint to accommodate capacity

 

Start Date:

26 September 2020

 

Start Time

08:00

 

End Date:

26 September 2020

 

End Time:

17:00

 

Work Duration: 9 HRS

Down time: 9 HRS

 

Services affected:

GO CONNECT 57K0002013 (Cumberland)

Link Africa Emergency Maintenance (Riješen) Kritično

Odgovarajući Drugo - FTTH

  • 08/07/2020 17:00 - 09/09/2020 12:00
  • Zadnje ažurirano 08/07/2020 08:38

Subject: 2020/07/07 - CT - GoConnect - Emergency Planned Work Notification | PLNW_0129_( LAFX-NEWTELCO-JHB-GAU) | GP - 2020/07/08

In light of the planned work notification below.

Description:
Please note LA has to conduct an emergency maintenance window for LAL2-NEWTELCO-JHB-GAU-01 tomorrow .
We are going to upgrade the ciena at the POP for additional capacity.

Start Date:
08 JULY 2020

Start Time
17:00

End Date:
08 JULY 2020

End Time:
17:30

Work Duration: 30 Minutes
Down time: 5 - 10 Minutes

Services affected:
All FTTh links feeding from Newtelco Node

Outage KZN (Riješen) Kritično

Odgovarajući Drugo - Broadband Network

  • 05/06/2020 12:01 - 05/06/2020 12:18
  • Zadnje ažurirano 06/06/2020 11:05

Outage in KZN

Currently experiencing outage in KZN due issue on our long haul fibre between KZN and Gauteng, issue has been escalated to upstream provider

*Update - Our upstream provider has managed to resolve and repair issue. We will update once a Root Cause Analysis is received

Telkom 0800/0860 issues (Riješen) Kritično

Odgovarajući Drugo - Voice Network

  • 26/02/2020 11:02 - 27/02/2020 12:45
  • Zadnje ažurirano 27/02/2020 12:45

Please note the Telkom network is currently experiencing issues with Sharecall services, impacting calls to certain 0800 /0860 destination numbers.

It is currently being investigated by their senior technical engineers.

Inbound Calls from Telkom network (Riješen) Kritično

Odgovarajući Drugo - VoIP Network

  • 25/02/2020 09:00 - 26/02/2020 08:42
  • Zadnje ažurirano 26/02/2020 08:42

Telkom are currently experiencing a failure within their network which results in failed calls from the telkom network to the Go Connect network. No ETR has been provided yet by Telkom

Fibre Break Carlswald Manor/ Katara (Riješen) Kritično

Odgovarajući Drugo - Fibre Break

  • 01/11/2019 21:18 - 02/11/2019 07:28
  • Zadnje ažurirano 02/11/2019 06:36

Fibre break at Carlswald Manor and Katara, engineers are investigating

Update

Please note that LA techs have located the fault and found that the cable is kinked.

LA techs won't be able to anything until the water subsides and it's currently raining in the area.

Will advise once the techs proceed to fix the cable.

Fibre Break in Witfield (Riješen) Kritično

Odgovarajući Drugo - Fibre

  • 12/10/2019 13:24 - 12/10/2019 14:26
  • Zadnje ažurirano 12/10/2019 13:24

Fibre break in Witfield, Link Africa is attending to it

Fibre Break in Pineslopes (Riješen) Kritično

Odgovarajući Drugo - Fibre Break

  • 26/07/2019 08:02 - 10/08/2019 13:10
  • Zadnje ažurirano 10/08/2019 13:09

Fibre break in Pineslopes  affecting all clients in the Pineslopes area. Link Africa are aware and are en-route to repair the break

Fibre Down in Katara and Carlswald Manor (Riješen) Kritično

Odgovarajući Drugo - Fibre Network

  • 10/08/2019 13:08 - 26/08/2019 15:02
  • Zadnje ažurirano 10/08/2019 13:09

Fibre down in Katara and Carlswald Manor, Link Africa have been notified. We will post back with an ETR once received

Social Media Platform Issues - Gauteng (Riješen) Visok

Odgovarajući Drugo - Network

  • 15/07/2019 19:20 - 17/07/2019 00:00
  • Zadnje ažurirano 22/07/2019 09:50

We are aware of the Social Media platform issues affecting Gauteng Customers. We will be doing a temporary fix this evening (15th July 2019) and implementing the long term fix tomorrow evening (16th July 2019). We will be installing new equipment.

All regions outside of Gauteng are unaffected.

We apologise for the inconvenience.

Teraco KZN Maintenance (Riješen) Kritično

Odgovarajući Drugo - Network Maintenance

  • 13/03/2019 20:00 - 16/03/2019 10:11
  • Zadnje ažurirano 13/03/2019 17:17

Good Day,

We will unfortunately need to do unplanned emergency maintenance this evening in Teraco Durban beginning at 8pm. The maintenance should not last longer than an hour and there will be intermittent connectivity during that period.

Please note the Gauteng and Western Cape regions will be unaffected and will continue to operate as per normal.

We apologise for any inconvenience caused.

regards

Go Connect

Authentication Network Issue (Riješen) Kritično
  • 13/03/2019 11:18 - 13/03/2019 16:42
  • Zadnje ažurirano 13/03/2019 16:42

Please note we are aware of an authentication issue affecting our customers and have escalated it to a network specialist in the Go Connect team. We will inform you of any updates regarding this issue.

Carlsworld & Katara Fibre break (Riješen) Kritično

Odgovarajući Drugo - Fibre

  • 09/03/2019 08:39 - 09/03/2019 23:00
  • Zadnje ažurirano 10/03/2019 07:01

We currently have a fibre outage at Carlsworld & Katara. Link Africa are aware of it and are currently attending to it

Fibre break in Morningside, Gauteng. (Riješen) Kritično

Odgovarajući Drugo - Fibre Break

  • 14/11/2018 09:29 - 11/12/2018 07:19
  • Zadnje ažurirano 14/11/2018 09:31

We currently experiencing a fibre break in Morningside (Gauteng) that affects Pineslopes Estate. We are aware of it and engineers have been dispatched to repair the break. No ETR at this stage.

Planned Maintenance on Sunnyridge tower (Riješen) Kritično

Odgovarajući Drugo - Wireless Network

  • 06/11/2018 09:50 - 13/11/2018 07:58
  • Zadnje ažurirano 06/11/2018 06:51

Planned work to do maintenance on tower after recent winds

Anderbolt Tower Offline (Riješen) Kritično

Odgovarajući Drugo - Anderbolt Tower

  • 31/10/2018 10:10 - 31/10/2018 11:07
  • Zadnje ažurirano 31/10/2018 11:07

Anderbolt tower is currently down, we are investigating cause of outage. No ETR at this stage

Planned work Notification on the links for Pi (Riješen) Kritično

Odgovarajući Drugo - Fibre Network - Pineslopes Estate

  • 16/11/2018 23:00 - 11/12/2018 07:19
  • Zadnje ažurirano 29/10/2018 19:45

In light of the attached emergency planned work notification.

Description:
Remake 2 joints

Work Duration:           9 Hours

Fibre Break Durban Network (Riješen) Kritično

Odgovarajući Drugo - Broadband

  • 06/08/2017 18:24
  • Zadnje ažurirano 07/08/2017 10:57

Fibre Break on Durban Network affecting broadband services