Link Africa Emergency Maintenance (Resolved)
  • Priority - Critical
  • Affecting Other - FTTH
  • Subject: 2020/07/07 - CT - GoConnect - Emergency Planned Work Notification | PLNW_0129_( LAFX-NEWTELCO-JHB-GAU) | GP - 2020/07/08

    In light of the planned work notification below.

    Description:
    Please note LA has to conduct an emergency maintenance window for LAL2-NEWTELCO-JHB-GAU-01 tomorrow .
    We are going to upgrade the ciena at the POP for additional capacity.

    Start Date:
    08 JULY 2020

    Start Time
    17:00

    End Date:
    08 JULY 2020

    End Time:
    17:30

    Work Duration: 30 Minutes
    Down time: 5 - 10 Minutes

    Services affected:
    All FTTh links feeding from Newtelco Node

  • Date - 08/07/2020 17:00 - 09/09/2020 12:00
  • Last Updated - 08/07/2020 08:38
Outage KZN (Resolved)
  • Priority - Critical
  • Affecting Other - Broadband Network
  • Outage in KZN

    Currently experiencing outage in KZN due issue on our long haul fibre between KZN and Gauteng, issue has been escalated to upstream provider

    *Update - Our upstream provider has managed to resolve and repair issue. We will update once a Root Cause Analysis is received

  • Date - 05/06/2020 12:01 - 05/06/2020 12:18
  • Last Updated - 06/06/2020 11:05
Telkom 0800/0860 issues (Resolved)
  • Priority - Critical
  • Affecting Other - Voice Network
  • Please note the Telkom network is currently experiencing issues with Sharecall services, impacting calls to certain 0800 /0860 destination numbers.

    It is currently being investigated by their senior technical engineers.

  • Date - 26/02/2020 11:02 - 27/02/2020 12:45
  • Last Updated - 27/02/2020 12:45
Inbound Calls from Telkom network (Resolved)
  • Priority - Critical
  • Affecting Other - VoIP Network
  • Telkom are currently experiencing a failure within their network which results in failed calls from the telkom network to the Go Connect network. No ETR has been provided yet by Telkom

  • Date - 25/02/2020 09:00 - 26/02/2020 08:42
  • Last Updated - 26/02/2020 08:42
Fibre Break Carlswald Manor/ Katara (Resolved)
  • Priority - Critical
  • Affecting Other - Fibre Break
  • Fibre break at Carlswald Manor and Katara, engineers are investigating

    Update

    Please note that LA techs have located the fault and found that the cable is kinked.

    LA techs won't be able to anything until the water subsides and it's currently raining in the area.

    Will advise once the techs proceed to fix the cable.

  • Date - 01/11/2019 21:18 - 02/11/2019 07:28
  • Last Updated - 02/11/2019 06:36
Fibre Break in Witfield (Resolved)
  • Priority - Critical
  • Affecting Other - Fibre
  • Fibre break in Witfield, Link Africa is attending to it

  • Date - 12/10/2019 13:24 - 12/10/2019 14:26
  • Last Updated - 12/10/2019 13:24
Fibre Break in Pineslopes (Resolved)
  • Priority - Critical
  • Affecting Other - Fibre Break
  • Fibre break in Pineslopes  affecting all clients in the Pineslopes area. Link Africa are aware and are en-route to repair the break

  • Date - 26/07/2019 08:02 - 10/08/2019 13:10
  • Last Updated - 10/08/2019 13:09
Fibre Down in Katara and Carlswald Manor (Resolved)
  • Priority - Critical
  • Affecting Other - Fibre Network
  • Fibre down in Katara and Carlswald Manor, Link Africa have been notified. We will post back with an ETR once received

  • Date - 10/08/2019 13:08 - 26/08/2019 15:02
  • Last Updated - 10/08/2019 13:09
Social Media Platform Issues - Gauteng (Resolved)
  • Priority - High
  • Affecting Other - Network
  • We are aware of the Social Media platform issues affecting Gauteng Customers. We will be doing a temporary fix this evening (15th July 2019) and implementing the long term fix tomorrow evening (16th July 2019). We will be installing new equipment.

    All regions outside of Gauteng are unaffected.

    We apologise for the inconvenience.

  • Date - 15/07/2019 19:20 - 17/07/2019 00:00
  • Last Updated - 22/07/2019 09:50
Teraco KZN Maintenance (Resolved)
  • Priority - Critical
  • Affecting Other - Network Maintenance
  • Good Day,

    We will unfortunately need to do unplanned emergency maintenance this evening in Teraco Durban beginning at 8pm. The maintenance should not last longer than an hour and there will be intermittent connectivity during that period.

    Please note the Gauteng and Western Cape regions will be unaffected and will continue to operate as per normal.

    We apologise for any inconvenience caused.

    regards

    Go Connect

  • Date - 13/03/2019 20:00 - 16/03/2019 10:11
  • Last Updated - 13/03/2019 17:17
Authentication Network Issue (Resolved)
  • Priority - Critical
  • Please note we are aware of an authentication issue affecting our customers and have escalated it to a network specialist in the Go Connect team. We will inform you of any updates regarding this issue.

  • Date - 13/03/2019 11:18 - 13/03/2019 16:42
  • Last Updated - 13/03/2019 16:42
Carlsworld & Katara Fibre break (Resolved)
  • Priority - Critical
  • Affecting Other - Fibre
  • We currently have a fibre outage at Carlsworld & Katara. Link Africa are aware of it and are currently attending to it

  • Date - 09/03/2019 08:39 - 09/03/2019 23:00
  • Last Updated - 10/03/2019 07:01
Fibre break in Morningside, Gauteng. (Resolved)
  • Priority - Critical
  • Affecting Other - Fibre Break
  • We currently experiencing a fibre break in Morningside (Gauteng) that affects Pineslopes Estate. We are aware of it and engineers have been dispatched to repair the break. No ETR at this stage.

  • Date - 14/11/2018 09:29 - 11/12/2018 07:19
  • Last Updated - 14/11/2018 09:31
Planned Maintenance on Sunnyridge tower (Resolved)
  • Priority - Critical
  • Affecting Other - Wireless Network
  • Planned work to do maintenance on tower after recent winds

  • Date - 06/11/2018 09:50 - 13/11/2018 07:58
  • Last Updated - 06/11/2018 06:51
Anderbolt Tower Offline (Resolved)
  • Priority - Critical
  • Affecting Other - Anderbolt Tower
  • Anderbolt tower is currently down, we are investigating cause of outage. No ETR at this stage

  • Date - 31/10/2018 10:10 - 31/10/2018 11:07
  • Last Updated - 31/10/2018 11:07
Planned work Notification on the links for Pi (Resolved)
  • Priority - Critical
  • Affecting Other - Fibre Network - Pineslopes Estate
  • In light of the attached emergency planned work notification.

    Description:
    Remake 2 joints

    Work Duration:           9 Hours

  • Date - 16/11/2018 23:00 - 11/12/2018 07:19
  • Last Updated - 29/10/2018 19:45
Fibre Break Durban Network (Resolved)
  • Priority - Critical
  • Affecting Other - Broadband
  • Fibre Break on Durban Network affecting broadband services

  • Date - 06/08/2017 18:24
  • Last Updated - 07/08/2017 10:57